Miri at The Hayes Company has exceptional attention to detail. He was informative, engaging, and personable while he cleaned the fireplace. I appreciated his thorough explanations and professional opinions on options for how to utilize my second fireplace. Miri was respectful of my home by wearing shoe covers and ensured the area around the fireplace he cleaned was protected. I use The Hayes Company for annual fireplace maintenance. The fireplace looks brand new and is in excellent working condition thanks to Miri.