What a delightful experience.
I recommend Hayes to anyone that will listen on honesty and integrity alone. My story is as follows, I reached out to Hayes online having seen one of their trucks in my neighborhood. I explained my fireplace pilot problem to them and received a thoughtful and extremely helpful reply. I was told that they would be happy to come out and service my fireplace but wanted me to know they were not an authorized dealer of my particular brand. If parts were needed, they would be more expensive and take a bit more time. Then, they offered up the local authorized dealer’s name and location and stated that may be my cheapest option if any parts were required. . . . What honesty and high integrity!
I may not have been able to use them the first time out but will use them for anything else, without question. They have a customer for life!