These guys are top notch when it comes to service. I have used them to install at least 4 gas fireplaces. Not many problems besides annual maintenance. I had issues with the most recent one I purchased from them. They troubleshooted until they found the issue, one of the owners came out to make sure it was resolved. Their techs are knowledgeable, dependable and they are relatively affordable. Good value for gas fireplaces and service.