My husband and I purchased a new build late 2019 and due to some unforeseeable circumstances our lovely fireplace only worked for about two months before it stopped working. I was directed to contact The Hayes Company for my warranty claim and was pleasantly surprised how wonderful this crew is. They turned a frustrating situation around and tirelessly worked on my fireplace until it finally worked. Our technician Jared is extremely knowledgeable with superb customer service and professionalism. The poor man even got shocked trying to replace a part for the fireplace and all he did was smile after the incident. Tucker the scheduling manager was very kind and thoughtful in coordinating the schedule for his crew to visit my home. Additionally, he was very responsive in updating me of any issue that may arise. These individuals are excellent ambassadors for the company. I look forward to working with them in the future and send my recommendation to those in my circle. Truly am grateful for all the hours that were put into fixing my fireplace.